FB Win Privacy Policy — How Your Information Is Collected and Kept Secure

Fb win collects certain information to maintain and deliver our services to you. This data comes from two sources — what you provide directly, and what is collected automatically while you use the platform.

Fb win uses your data only for specific, defined purposes. Each purpose is explained below:

• Account Management: To handle registration, login, KYC verification, and account security.
• Payment Processing: To process deposits and withdrawals – including completing transactions with mobile banking operators.
• Fraud Prevention: To detect suspicious logins, multiple accounts, or unusual transactions.
• Service Improvement: To understand which features are used most and where issues arise, so we can keep improving the platform.
• Contact: To send important notifications, transaction confirmations, and support messages.
• Legal Obligations: To comply with anti-money laundering regulations and other applicable legal requirements.

Fb win uses industry-standard technology to protect your data — not just at one level, but across multiple layers of security:

• All data is transmitted via TLS 1.3 protocol with SSL 256-bit encryption – the highest encryption standard currently available.
• Sensitive data stored in our database (such as ID numbers or payment details) is protected with AES-256 encryption.
• Server access is strictly limited – only authorized staff can view specific data, and all access is logged.
• Regular third-party security audits are conducted — vulnerabilities are identified and resolved proactively.
• Data backups are stored on separate encrypted servers – so your data stays safe even if one system experiences an issue.
• Enabling two-factor authentication (2FA) on your account makes unauthorized access virtually impossible.

Fb win does not sell your data. However, limited information may be shared with trusted partners to keep our services running:

• Payment Processor: Only the information necessary to complete transactions is shared with bKash, Nagad, and Rocket. These operators handle data in accordance with their own privacy policies.
• Game Provider: For Live Casino and slots games, a connection is made to the game provider's servers. Only gaming session data is transmitted – no personally identifiable information.
• Law Enforcement: In response to a legal order or investigation, fb win may be legally required to share information with the relevant authorities. In such cases, fb win will attempt to notify the user in advance, unless legally prohibited from doing so.
• Technology Services: We use internationally certified providers for cloud hosting and database services. These providers operate under strict data processing agreements.

Fb win uses cookies on its website and app. Cookies are small files stored in your browser or device that remember certain information for your next visit.

• Essential Cookies: Used to maintain login sessions and store security tokens. Without these, the site cannot function properly.
• Functional Cookies: Remembers your preferences — such as language selection or dashboard settings — so you don't have to set things up from scratch every time.
• Analytics Cookies: Anonymous statistics – such as which pages are visited most and where users get stuck – are collected to help us understand user behaviour. No personally identifiable information is included.
• Security Cookies: IP addresses and device information are temporarily stored to detect fraudulent logins or unusual activity.

You can disable cookies through your browser settings, though doing so may affect how some features function. fb win does not use third-party advertising trackers or cross-site tracking on its site.

As an fb win user, you have certain rights over your own data, and we respect them:

• Right to Know: You can request to know what information fb win holds about you at any time.
• Right to Rectification: If any of your information is incorrect, you may request that it be updated.
• Right to Erasure: After closing your account, you may request the deletion of your personal data (except where retention is required by law).
• Right to Object to Processing: You may object to the use of your data for specific purposes.
• Data Portability: You can request an export of your personal data in a standard, portable format.

To exercise these rights support@fbwin.netEmail us or reach out via Live Chat. We typically respond within 7 business days.

Fb win is strictly for users aged 18 and above. We have no intention of collecting data from minors.

Age is verified at registration and, where there is doubt, confirmed through KYC. If we find that a minor has opened an account, it will be closed immediately and any collected data will be deleted.

Your data is not retained beyond what is necessary. The general rule is:

• Data for active accounts is retained for as long as the account remains active.
• After an account is closed, transaction history and KYC data may be retained for up to five years for legal and compliance purposes.
• Log files are typically deleted after ninety days.
• Requests to be removed from marketing communications are processed within five business days.

Fb win may update this Privacy Policy when necessary. For significant changes, users will be notified via SMS to their registered mobile number or through an app notification. The date of the latest update is always shown at the top of this page.

Continuing to use fb win after a policy update will be considered acceptance of the new terms. We recommend reading any important change notifications when you receive them.

For any privacy-related questions, requests, or complaints, please get in touch with us. We can respond in Bangla and aim to reply within 48 hours.